Welcome to Hasta Arts! Our commitment is to ensure your satisfaction with every purchase. This refund policy outlines the conditions under which refunds are granted.
Time Frame: Products must be returned within 30 days of the delivery date.
Condition: Items must be in their original condition, unused, and with all original packaging and accessories.
Exclusions: Certain items, such as custom-made or personalized products, are not eligible for returns unless defective.
How to Return
Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please provide your order number and reason for return.
Return Shipping: You will be responsible for return shipping costs unless the item is defective or the wrong product was received.
Packing and Sending: Pack the item securely and include the original receipt or proof of purchase. Send it to the address provided by our customer service team.
Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Refund Timeframe: Please allow up to 15-20 business days for your refund to be processed.
We offer exchanges for defective or damaged items. Please follow the return process to request an exchange.
For any questions or concerns regarding our refund policy, please contact us at [email protected].
Last Updated: 16th November, 2023